IT SUPPORT ENGINEERS

Nenurodyta  Peržiūrėti visas 1 nuotraukas

Peržiūrėti visas 1 nuotraukas

Our client is an award winning privately owned organisation providing business critical IT services including Cloud, Voice Services and Connectivity. They are currently seeking Support Engineers who have experience working with Virtualisation products and server support in a helpdesk or managed services environment. It is UK based permanent position. Successful candidates will provide helpdesk and remote desktop support, acting as the primary point of contact for all technical issues.
The role includes:
• Responding to incoming calls, ensuring accurate logging and call resolution priorities are met.
• Escalating issues within the Service Desk team to ensure maximum levels of customer satisfaction.
• Troubleshooting customer technical faults and work with external vendors/service providers to achieve fault resolution.
• Working as a team to deliver timely resolutions to customer requests received via telephone, email and automated monitoring.
• Maintaining professional working relationships with customers, suppliers and work colleagues.

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