Field Service Technician

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The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided.
Responsibilities:
• Pre-sales support
o Requirement analysis, solution specification and design
o Writing scope and quote documents
o Assist with technical tender responses
• Implementation
o Pre-staging of router and switch installations according to documentation
o Installation and support of varied desktop and server estate
o Installation of network equipment at varied customer locations UK wide
o Project based site survey and documentation
o Project based end to end solution and design.
• Post-Sales support
o Assist with customer add, move and change requirements
o On-site support of customer faults
o Site visits to assess and swap non-functional equipment
Role Requirements
• Knowledge of the following would be advantageous:
o Cisco, Draytek, Zyxel, Netgear routers
o Cisco, 3Com and HP switches
o 1st/ 2nd line PC hardware and Microsoft desktop and server support
• Desired Certifications
o Cisco CCNA and or CCNA security.
o Microsoft MCP/MCSA
o CompTIA A+, Network +
Fundamental to this role:
• Extremely well organised with good communication skills and excellent spoken/ written English.
• Experience providing network and PC/ Server field engineering services to high profile customers
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expertise.
• Full Driving Licence.
Benefits:
• Car;
• Phone;
• Laptop;
• Benefits package;
• Certified training,
• Overtime
• Very good rate of pay

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